FAQ

Frequently Asked Questions

How can I contact Monsef Pet Care?

For questions about products, orders, or delivery, please use our contact page.

What is your shipping policy?

Orders are processed within 1 to 2 business days. Standard delivery to the United States takes 5 to 10 business days after processing, and you receive a tracking number by email. Shipping is free on orders over $50. See our shipping policy for details.

How can I track my order?

When tracking is available, you will receive tracking information by email after your order ships. You can also use our order tracking page.

Do you offer next-day delivery?

We currently do not offer next-day delivery. Please review the estimated processing and delivery times before ordering.

What should I do if I have a question about my order?

Please contact us with your order number and the email used at checkout so we can assist you more efficiently.